Terms and Conditions Momo Entertainment BV
1.1.By using, visiting and/or accessing any part of the Momo Entertainment BV website and or any sub-domain, website or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy
Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.
1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.
1.3. The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Casino management and put into immediate effect. Such procedural changes
will only be in response to the interests and security of the Casino or the players.
1.4.Momo Entertainment is operated in Johan van Walbeeckplein 24, Curaçao., a company registered under the laws of Curacao.
1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.
1.6. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Website.Momo Entertainment BV reserves the right to add and remove Games from the Website at its own discretion.
1.7. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.8. Playing at the Website is restricted to individuals of legal age as determined in the jurisdiction in which the Player resides, who has registered as a Player, and who holds a Player Account with the Website. It is an offence to gamble whilst underage. In any event, you must not use
the Website to gamble if you are under 18 years of age. Any funds deposited by such person will be returned to the individual after the Player Account has been closed by the Website and any winnings will be forfeited.
2. Your Account
2.1. Legal requirements
2.1.1. Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence
under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it.
2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom. We reserve the right to refuse customers
from any other countries over and above the aforementioned jurisdictions at our own discretion.
2.1.3. Online gambling may be illegal in some jurisdictions. You understand and acknowledge thatMomo Entertainment BV is unable to provide you with legal advice or guarantees in relation to the legality of your use of our website services. Momo Entertainment BV does not maintain that the
website’s services are in compliance with the laws of any jurisdiction. If you use the services provided by the website, it is voluntarily and at your own discretion, taking into consideration whether or not the use of our website services is legal, in accordance with the applicable laws of
2.2. Registration of Account
2.2.1. In order to place bets, play games and deposit money you need to register the Account on the Website.
2.2.2. When registering, your name must match your real, legal name. In order to confirm the information provided, the company has the right to request a document proving your identity (including, but not limited to, a copy of your Passport / Identity Card / or any payment card used) at
any time. If you do not provide or are unable to provide such information, then the company has the right to suspend your account until you provide this information, and/or permanently close your account if it is not provided.
2.2.3. By registering the Account on the Website you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request for changing of data by
contacting Website customer support, such as an honest mistake etc.
2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your
Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with
2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will
result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.
2.2.6. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal,
commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual,
foundation and/or association in any way shape or form.
2.3. Account issues
2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.
2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred: 1) the Account holder or people associated with the Account holder may directly or indirectly
influence the outcome of an event; 2) the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website; 3) the result of an event or the bet has been directly or indirectly affected by criminal activity; 4) the odds of an event
have significantly been changed due to a public announcement in relation to the event; 5) bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems; 6) due to an error, such as a mistake,
misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.
2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.
2.3.4. All transactions made from the Duplicate Account will be made void.
2.3.5. The company reserves the right to decide on Duplicate/Multiple accounts deposits by players and will be at the company’s sole discretion to decide the action taken. The company might still consider refunding the player if any balance is still in his account.
2.3.6. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.
2.4. By registering the Account on the Website you undertake, declare and warrant that:
2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.
2.4.2. You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and
entertainment reasons only.
2.4.3. You participate in the Games on your own behalf and not on behalf of any other person;
2.4.4. You are not resident in Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.
2.4.5. All information that you provide to Momo Entertainment BV is true, complete, and correct, and that you shall immediately notify us of any change of such information.
2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from Momo Entertainment BV.
2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.
2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.
2.4.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the
Games. Momo Entertainment BV hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behavior.
2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.
2.4.11. The computer software that we make available to you is owned by Momo Entertainment BV or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms
and conditions hereby established and in accordance with all applicable laws, rules and regulations.
2.4.12. Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of Momo Entertainment BV and shall avoid rude or obscene comments, including in chat rooms.
3. Multi Accounts
3.1. You can sign up (register) and use only one Account on the Website.
3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts’ holders in advance.
3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts and void withdrawal requests.
In addition, any returns, winnings, or bonuses have been gained or accrued during the duplicate account lifecycle will be forfeited from you.
4.1. When the outcome of a Game you participate in becomes determined or, where applicable, Momo Entertainment BV has confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.
4.2. If Momo Entertainment BV mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of Momo Entertainment BV and the amount will be deducted from your Account. If prior to Momo
Entertainment BV becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to Momo Entertainment BV. In the event of an incorrect
crediting, you are obliged to notify Momo Entertainment BV immediately.
4.3. Momo Entertainment BV will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.
5.1. To have a possibility to place bets and play for real money you have to deposit money into your Account. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer or via all available deposit methods. All available deposit methods you can
find in “Deposit page” on the Website. Cash or cheques are not an accepted method of deposit, We do not accept cash funds sent to us. Please note that some of the methods may not be available in some countries.
5.2. We accept payments in various currencies. Any payment received by Momo Entertainment BV in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by
5.3. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Account will not earn any interest.
5.4. Momo Entertainment BV reserves the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to Momo Entertainment BV.
5.5. Momo Entertainment BV does not grant any credit for the use of its services.
5.6. By depositing you confirm that all deposits are authorized and you won’t try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.
5.7. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.
5.8. Momo Entertainment BV doesn’t allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments have to be made from an Account/system or credit card that is registered on the Account holder. If the 3rd party deposits are noticed all winnings will be
forfeited and sent back to Momo Entertainment BV, and the deposit will be returned to the rightful owner of an Account/credit card. If banking transfer requires a charge while returning money back to the rightful owner it will be paid by a receiver.
6.1. You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank
statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply.
6.2. Momo Entertainment BV reserves the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.
6.3. A withdrawal request will not be processed until all wagering requirements have been met.
6.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.
6.5. Momo Entertainment BV has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.
6.6. All withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays.
6.7. A user cannot withdraw funds in excess of his/her Account balance.
6.8. Withdrawals will be made to your bank account or other withdrawal methods available to you in “Cashier”. The withdrawals are processed by the method used by the user to deposit funds into Account balance.
6.9. When a withdrawal is canceled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. Momo Entertainment BV does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or
6.10. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.
6.11. You may only withdraw the maximum amount of Euro 10,000 (or the equivalent in your Account currency) in any 24 hour and maximum amount of Euro 50,000 (or the equivalent in your Account currency) in a 30 days period unless a larger amount has been agreed by us.
6.12. Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such
verification as is required to ensure that you are who you say you are.
6.13. You can only have one pending withdrawal (ie. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hours period.
6.14. If you win more than Euro 50,000 (or the equivalent in your Account currency), Momo Entertainment BV reserves the right to divide the payout into monthly instalments of maximum Euro 50,000 (or the equivalent in your Account currency), until the full amount is paid out. All
progressive jackpot wins will be paid in full.
6.15. The maximum daily winning amount for one Customer cannot exceed Euro 100,000 or the equivalent in your Account’s currency. The “day” means the time between 00:00 GMT and 23:59 GMT.
6.16. If an account has been dormant, closed, blocked, or excluded for any reason, the player may contact our support team to assist with the recovery of any remaining funds that he/she might still have in the account. Our support team will launch an investigation into the claim and the
player will be contacted back with information of how the funds may be transferred back to him/her.
6.17. Before processing and paying any withdrawal of money to the player according to the payment method he chooses, the amount of all non-cashable bonuses having then been the source of winnings will be debited from the player's balance. If the player does not leave this amount in his
account balance, this amount will be automatically deducted from the requested withdrawal amount. Bonuses cannot be redeemed for cash. This means that bonuses offered as a result of deposits and having generated winnings will be deducted from the balance upon withdrawal.
7. Account Closure
7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective
closure of the Account will correspond to the termination of Momo Entertainment BV. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform Momo Entertainment BV.
7.2. The method of repayment will be at our absolute discretion.
7.3. Momo Entertainment BV reserves the right to close your Account and to refund to you the "Available to withdrawal” balance, subject to the deduction of relevant withdrawal charges, at Momo Entertainment BV’s absolute discretion and without any obligation to state a reason or give prior
7.4. Momo Entertainment BV reserves the right to cancel and remove any bonus amount awarded to you if not been used within 1 month from the date awarded.
7.5. Momo Entertainment BV reserves the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed.
7.6. Momo Entertainment BV will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be void and the Account will be suspended and the payment not processed.
8. Personal Information
8.1. The company is obliged to comply with data protection requirements in the way in which any personal information collected and used during your visit to the website. Therefore, the company takes our obligations in relation to how the company uses your personal information very
9.Crashed & Aborted Games
9.1. Criminal Activity In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, Momo Entertainment BV reserves the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multi
Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.
9.2. Collusion and cheating Momo Entertainment BV is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive
agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. Momo Entertainment BV provides the rigorous examination of play by both manual and automated ways
and investigates all related user complaints. In addition, Momo Entertainment BV provides proactively and randomly examining gameplays and Accounts.
9.3. Fraudulent activity Once Momo Entertainment BV noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third
party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, Momo Entertainment BV reserves the right to report fraudulent activity to existing regulatory and law enforcement
authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user. In the event the Company suspects fraud or fraudulent activity on your part or if any of your payments
are charged back, the Company has the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by you. You agree to fully pay any and all payments and
charges due to the Company or to Payment Providers in connection with your use of the Website. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event all winnings will be void and you will refund and compensate
the Company for such unpaid deposits including any expenses incurred by the Company in the process of collecting your deposit(s). If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the
Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
10. Live Chat
10.1. As part of your use of the Website, Momo Entertainment BV may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility
should be for recreational and socializing purposes, and is subject to the following rules.
10.2. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.
10.3. You shall not make statements that are abusive, defamatory or harassing or insulting to the Website or Momo Entertainment BV.
10.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.
10.5. You shall not make statements about Momo Entertainment BV, the Website, or any other Internet site(s) connected to Momo Entertainment BV that are untrue and/or malicious and/or damaging to Momo Entertainment BV.
10.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the relevant regulatory or law enforcement authority.
10.7. In the event if you breach any of the above provisions relating to the chat facility, Momo Entertainment BV shall have the right to remove the chat room or immediately terminate your Account. Upon such termination, Momo Entertainment BV shall refund to you any funds which may be in
your Account over and above any amount which may be owing to us at such time (if any).
11. Crashed & Aborted Games
11.1. Momo Entertainment BV is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of Momo Entertainment BV.
11.2. Momo Entertainment BV shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data,
communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.
11.3. In the event of a casino system malfunction, all wagers are void.
11.4. In the event a Game is started but miscarried because of a failure of the system, Momo Entertainment BV shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an
accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.
12.1. Momo Entertainment BV reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.
13.1. If you have a complaint, you can email to the Website customer support at -------- (contact email)
13.2. Momo Entertainment BV will use best efforts to resolve a reported matter promptly.
13.3. If you have a query with regard to any transaction you may contact Momo Entertainment BV at [email protected]
details of the query. We will review any queried or disputed transactions. Our judgment is final.
14. Agreement & Admissibility
case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Momo Entertainment BV with respect to this Website.
14.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally
generated and maintained in printed form.
14.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms and all other provisions shall remain in force unaffected by such severance.
14.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail.
14.5. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law.
15.1. We are the sole owners of all our trademarks and logos. Any unauthorized use of the our trademarks and the logos may result in prosecution.
15.2. [email protected]
the uniform resource locator of the Website operated by Momo Entertainment BV and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.
15.3. Momo Entertainment BV is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
15.4. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are
either owned by us or used under license from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own
personal and non-commercial use.
15.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Momo Entertainment BV.
15.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.
15.7. Any unauthorized use or reproduction may be prosecuted
16. Promotions: Terms & Conditions
16.1. Every individual promotion will come with its own set of specific promotional terms and conditions (the “Promotional Terms”) in addition to these Terms. You should therefore read these Terms in combination with the applicable Promotional Terms for any competition, bonus or promotion
you wish to enter.
17.1. The Website may contain links to other websites, which are outside the Company’s control and are not specified in the Terms. The Company shall not be liable for the contents of any third party websites, their owners’ action or omissions, for the advertisement and sponsorship of the
third parties. Hyperlinks to other websites are given for reference purposes only. You use such links at your own risk.
18. Force majeure
18.1. The company shall not be liable in the event of failure to fulfil or delay in fulfilment of any of our obligations under the Terms, which is caused by force majeure events, including natural disasters, wars, civil unrest, interruptions in public communication networks or services,
industrial disputes or DDOS attacks and similar Internet attacks that may have adverse consequences (force majeure).
18.2. For the period of force majeure events, our activities are considered suspended, and for a time equal to the period of force majeure circumstances there is a deferral in the performance of obligations. The company will use all our possible resources to stop the action of force
majeure events or find a solution by which the company would be able to fulfil its obligations despite the force majeure.